At SHOPFAIRDEAL, we strive to ensure your utmost satisfaction with every purchase you make on our ecommerce site. We take pride in offering high-quality products and excellent customer service. However, we understand that there may be instances where you may need to request a refund. This Refund Policy outlines the procedures and guidelines for requesting and obtaining a refund. By making a purchase on SHOPFAIRDEAL, you agree to this policy.
1. Eligibility for Refunds:
- We accept refund requests for eligible products within 20 days from the date of delivery.
2. Eligible Refund Situations:
Refunds will be considered for the following situations:
a) Damaged or Defective Products: If you receive a product that is damaged during transit or is defective, you may request a refund. Please provide photographic evidence of the damage or defect when making your request.
b) Incorrect Product Delivered: If you receive the wrong product, not what you ordered, you are eligible for a refund. Ensure to inform us of the incorrect delivery within 30 days from the date of receipt.
c) Non-Delivery: If your order does not arrive within a reasonable timeframe, you may request a refund. Please allow sufficient time for the delivery, considering any potential delays beyond our control.
3. Non-Refundable Items:
Certain products are exempt from refunds. These include:
a) Personalized or Customized Products: Products that are specifically personalized or customized to your requirements cannot be refunded unless they arrive damaged or defective.
b) Gift Cards: Gift cards purchased on SHOPFAIRDEAL are non-refundable.
4. Refund Process:
To initiate a refund request, follow these steps:
a) Contact Customer Support: Reach out to our Customer Support team by email at firstname.lastname@example.org or through the "Contact Us" page on our website. Provide your order details, reason for the refund, and any supporting evidence if applicable.
b) Evaluation of Request: Our team will review your refund request and the provided information. We may request additional details or evidence to process the request promptly.
c) Refund Approval/Rejection: Once your refund request is evaluated, we will notify you of the approval or rejection of your refund. If approved, we will initiate the refund process.
5. Refund Methods:
a) Original Payment Method: Refunds will be issued using the original payment method used for the purchase. Please allow a few business days for the refund to be processed and reflected in your account.
b) Gift Card or Store Credit: In certain cases, we may offer a refund in the form of a gift card or store credit.
6. Shipping Costs:
a) Return Shipping: If the refund is approved due to a damaged, defective, or incorrect product, we will provide you with a prepaid shipping label for the return. Otherwise, you will be responsible for the return shipping costs.
b) Original Shipping: Shipping costs for the original purchase are non-refundable, except in cases where the product is eligible for a refund due to being damaged, defective, or incorrect.
7. Cancellation of Orders:
Orders can be canceled before they are shipped. If you wish to cancel an order, please contact Customer Support as soon as possible with your order details.
8. Changes to Refund Policy:
SHOPFAIRDEAL reserves the right to modify or update this Refund Policy at any time. Any changes made will be effective immediately upon posting the revised policy on our website.
Please familiarize yourself with this Refund Policy before making a purchase on SHOPFAIRDEAL. If you have any questions or need further clarification, do not hesitate to contact our Customer Support team.